DWND Brands
Fashion Retail & Online Commerce

Terms of Use and Privacy Policy

Last updated: 2026

This document establishes the Terms of Use and Privacy Policy of DWND Brands, a business registered with the Employer Identification Number EIN 46-4145803, with business address at Klutendreef 59, 2841 PJ Moordrecht, Netherlands. The responsible person listed for the company is Juan Carlos Zuleta Sole.

By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms of Use and Privacy Policy.

1. Website Purpose

This website is intended to present DWND Brands, its company information, fashion retail activities, online commerce operations, product categories, customer service information, and contact details for customers and visitors.

2. Acceptance of Terms

By using this website, you agree to comply with these terms. If you do not agree with any part of this document, please stop using the website.

3. Products and Services Offered

DWND Brands operates in the retail sector and may offer products and services related to fashion retail and online commerce, including:

  • Clothing and apparel products
  • Fashion accessories
  • Lifestyle products
  • Online product presentation
  • Customer support for product and order inquiries
  • Retail operations through digital commerce channels

Product availability, prices, delivery conditions, and service information may vary according to stock, location, supplier availability, payment confirmation, and logistics conditions.

4. Proper Use of the Website

The user agrees to:

  • Not use the website for illegal, fraudulent, or harmful purposes
  • Not violate or attempt to bypass website security systems
  • Not provide false, misleading, or unauthorized information
  • Not attempt to access restricted areas of the website
  • Not copy, misuse, reproduce, or redistribute website content without authorization
  • Not interfere with website operation, payment systems, or customer service channels

5. Product Information

DWND Brands aims to provide clear and accurate product information, including descriptions, images, sizes, colors, prices, and availability whenever applicable. However, minor differences may occur due to screen settings, supplier updates, photography, stock changes, or product variations.

6. Orders, Payments and Delivery

Orders may be subject to confirmation, payment approval, stock availability, fraud prevention checks, and delivery validation. Estimated delivery times may vary depending on the customer’s location, carrier availability, customs procedures, local holidays, and external logistics factors.

Customers are responsible for providing complete and accurate delivery information. DWND Brands is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

7. Returns, Exchanges and Refunds

Return, exchange, and refund requests may be reviewed according to applicable consumer protection rules, product condition, order status, delivery confirmation, and the specific policies displayed on the website at the time of purchase.

Products must generally be returned unused, in original condition, and with relevant packaging or proof of purchase when required.

8. Intellectual Property

All content available on this website, including text, images, product descriptions, visual materials, brand elements, layout, and design, is protected by copyright and intellectual property rights.

Such materials may not be copied, reproduced, modified, distributed, published, or used commercially without prior written authorization from DWND Brands.

9. Limitation of Liability

DWND Brands is committed to providing a reliable online shopping experience. However, the company is not responsible for service interruptions, external logistics delays, payment provider issues, carrier failures, technical errors, third-party platform instability, or events beyond reasonable control.

10. Privacy Policy

10.1 Data Collection

We may collect the following information when provided by users:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and payment information
  • Product preferences and customer service requests
  • Information submitted through forms, email, or direct communication
  • Browsing data and cookies, when applicable

10.2 Purpose of Data Use

The collected information may be used for:

  • Processing orders and payments
  • Providing customer support
  • Sending order confirmations and delivery updates
  • Responding to questions, complaints, or service requests
  • Managing returns, exchanges, and refunds
  • Improving website experience and service quality
  • Marketing and remarketing campaigns, when applicable
  • Complying with legal, tax, accounting, and regulatory obligations

10.3 Data Sharing

Personal data is not sold. Information may only be shared when necessary with:

  • Hosting and technology providers
  • Payment processors and fraud prevention providers
  • Shipping, logistics, and delivery partners
  • Email, support, CRM, or communication tools
  • Advertising platforms, when applicable
  • Accounting, legal, or compliance providers
  • Legal authorities, when required by law

10.4 Cookies

This website may use cookies to improve navigation, analyze website behavior, personalize content, measure performance, remember preferences, and support advertising or remarketing activities when applicable.

10.5 Security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, misuse, alteration, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

10.6 User Rights

Users may request:

  • Access to personal data
  • Correction of inaccurate or outdated data
  • Deletion of personal data, when applicable
  • Withdrawal of consent
  • Information about data use and sharing
  • Restriction or objection to certain processing activities, when applicable

11. Data Retention

Personal data will be stored only for as long as necessary to fulfill the purposes described in this policy, process orders, maintain customer records, respond to inquiries, comply with legal obligations, prevent fraud, or protect legitimate business interests.

12. Changes to These Terms

DWND Brands may update this document at any time. Users are encouraged to review this page periodically to stay informed about any changes.

13. Contact

For questions, service requests, order support, privacy-related matters, or company information, please contact us using the information below:

Company:
DWND Brands
Owner / Responsible Person:
Juan Carlos Zuleta Sole
Employer Identification Number - EIN:
46-4145803
Address:
Klutendreef 59
2841 PJ Moordrecht
Netherlands
Email:
contact@dwndbrands.com
Phone:
+31 85 060 8742